Globo is the company specializing in website design and development in Vietnam.
18 Khuc Thua Du Street, HN
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Topics: Mega Menu

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Frequently asked questions

The menu that you created in the backend stay up and keep intact. However, only a limited number of functions can be published based on the plan you want to downgrade to.

Usually, when you uninstall the Globo mega menu app, the default menu of the theme will display on your website. If you encounter the issue in this regard, please don’t hesitate to contact us via [email protected]

The monthly charge is handled by Shopify along with its monthly/yearly billing. You can freely upgrade / downgrade between paid plans and only pay the price difference the app charge cycle.

Definitely! If you are not satisfied, feel free to ask for a refund within 30 days from your purchase date. Just submit a ticket at our contact form in the app or via email at [email protected], we will ask Shopify to give you a full refund.

In this case, the invoice is actually an upcoming invoice that is still yet to be billed because Shopify has a 30day billing cycle. That means the Shopify invoice was created before you removed the app. If you encounter this case, please don’t hesitate to contact us in the contact form of the app or via [email protected]

Currently, the app has a free plan available, unfortunately, the app doesn’t yet have a trial policy for a Professional plan. For your reference: https://globosoftware.net/kb/what-is-the-difference-among-free-premium-and-professional-plans/