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Why do I encounter the error of ” phone – has already been taken” on the Shopify registration form?

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On the Shopify registration form, if the customers have the same phone number which has been already registered as Customer in Shopify, there will show up the error message of “phone – has already been taken while they fill out the form.

That is the reason why most customers could not be able to submit the form on the site.


In order to avoid this situation from occurring on your form, here is our suggestion for you to use the app function to allow the existing customers to keep submitting the form.

  1. From the app admin page, click Forms > open the form you want to edit
  2. Click Settings > Integration > Shopify > Enable checkbox Create Shopify customer
  3. Select Continue and ignore the error option
  4. Click Save to update the form
  5. Test the result once again in the front-end site of your store

Continue and ignore the error option will allow customers to submit the form even if the phone number matches the existing data, but it will not create new customers  or update the customer information in Shopify Customers, just simply submit the form.



In case this issue still persists on the site, please contact us via this email address [email protected] and leave us more details of your case

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