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Pause/resume a subscription

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In order to pause a subscription in the Customer Portal, your customers have to follow the steps below:

Steps to manage

  1. Log in to the customer account that has active subscriptions (refer to this guide to have access to the customer portal link).
  2. From the list of subscriptions, click on the subscription he would like to pause the subscription.
  3. Click on the Pause Subscription button. A confirmation email will be sent to the customer’s email address right when clicking on this button.
  4. The customer must open his email box.
  5. Click on the Pause Subscription button in the email notification.


==> Result:

In order to resume a subscription, he must select the Resume subscription button.

For merchants, please follow this tutorial to manage customers’ subscriptions. 


If you have any questions or concerns, don’t hesitate to contact us at [email protected]. We are always willing to help with all sincerity.

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