- Email notifications will be sent from our email server ([email protected]) by default to your admin emails and customer emails. If you set up SMTP, the email notification will be sent from your own email address. (optional)
- Our app currently only support Google and Outlook SMTP. For other email providers, you can configure API. Learn more about API configure in the app.
- If your provider is not in the list. you can select Google as provider and enter the email/password of you own custom SMTP.
Below is an example of Google SMTP and Outlook SMTP
Google SMTP
Steps to manage
Step 1: Log into your Google account
First, log into your Google account here
Step 2: Enabling 2-Step Verification
To make sure that your Google account is well protected to avoid any intervention when using the SMTP service; therefore, we recommend enabling the 2-step verification offered by Google.
Here is the guide for you: Enabling 2-Step Verification
If you have already enabled the 2-step verification, then you may jump to Step 3 below.
Step 3: Generate App Password
- Then click here to generate App password
- Select Other/Custom name from Select App, give it a name such as “DO – Production Server” and then click Generate.
- Note down the application password as it will be required in the next step.
Step 3: Configure Gmail on the SMTP Add-on
1. Open the app > click Settings > Mail SMTP & API ? select Google in Provider dropdown
An email provider basically is a provider of email hosting. It implements email servers to send, receive, accept and store email for other organisations or end users on their behalf.
You can select one of them: Google, Sendinblue, SendGrid, Outlook, Pepipost, AmazonESE, Elastic, Mailgun, Zoho.
The provider we recommend ton work with our app best is Google.
2. Enter the information of SMTP
The SMTP configuration incudes the below parts.
- Enter SMTP host: enter smtp.gmail.com as your host if you use Google account,
- Port – Use port 465
- User name/Email address: enter your Gmail login username [email protected]
- Enter your App password (generated in step 2 above) – it’s not your Gmail password
- Send email from another email address (optional). Learn more
3. Click Save to update the settings
4. Send a test email to check if it works for you
5. Go to the Forms tab of the app, open the form you want
6. In the form config, click Mail icon on the left side> click Admin > scroll down to Use SMTP & API > select Use SMTP & API from Settings
7. Click Save
Note:
- App password in step 5 is the app password generated in Step #2 above. It’s NOT your Gmail account password.
- Remember to Save the configuration before sending test email
- If you are using another email service provider (not Gmail), please set up based on your own account.
Outlook SMTP
You can view Google SMTP for reference. Below are some credentials for Outlook SMTP.
Provider: Outlook
SMTP (host): smtp-mail.outlook.com
Port: 587
If you do encounter any difficulty while proceeding these steps, don’t show any hesitation to contact us promptly via the email address [email protected]
We are always willing to help with all sincerity!