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Globo is the company specializing in website design and development in Vietnam.
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Send automatic emails to customers after they submitted the form

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In order to send an email notification to customers when they submit a form, please refer to our below instructions:

1. Open the app > click Forms > open the form you want to edit

2. Click Mail icon on the left side > click Auto Responder

3. Enable the checkbox Send email to customer > Select the type of email address to send notification: Use element’s email or Use account’s email

4. Edit the email content. Add available variable to the email content.

5. Click Save to update the form

 

Note: There will be 2 specific types of email address to select

  • Use account’s email: email notification will be sent to Shopify customer account (when customers already logged in)
  • Use element’s email: email notification will be sent to the email input in the form field(s)

If you use element’s email and there are more than 1 email field in the form, you should select one to receive email notification, for example:

 

 

 

If you do encounter any difficulty while proceeding these steps, don’t show any hesitation to contact us promptly via the email address [email protected]

We are always willing to help with all sincerity!

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