In order to send an email notification to customers when they submit a form, please refer to our below instructions:
1. Open the app > click Forms > open the form you want to edit
2. Click Mail icon on the left side > click Auto Responder
3. Enable the checkbox Send email to customer > Select the type of email address to send notification: Use element’s email or Use account’s email
4. Edit the email content. Add available variable to the email content.
5. Click Save to update the form
Note: There will be 2 specific types of email address to select
- Use account’s email: email notification will be sent to Shopify customer account (when customers already logged in)
- Use element’s email: email notification will be sent to the email input in the form field(s)
If you use element’s email and there are more than 1 email field in the form, you should select one to receive email notification, for example:
If you do encounter any difficulty while proceeding these steps, don’t show any hesitation to contact us promptly via the email address [email protected]
We are always willing to help with all sincerity!