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Globo is the company specializing in website design and development in Vietnam.
18 Khuc Thua Du Street, HN
globosoftware
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Why the form is not showing?

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Estimated reading time: 1 min

Please review all cases below

1. Check the form type and your pricing plan

  • There are some advanced templates are limited in Free plan: bulk order form, register form, cart form and multistep form.

  • Also, If you you are using Free plan of our app, only one form (the first form you created) is allowed to show up on the front store. If you want to show the form, you need to delete all other forms (leave only one form).Or you can upgrade the app to avoid the limit.

Please check your current plan and make sure you are on the app’s Paid plan (since these two forms are not available with the FREE plan).

 

2. Check how you display form on front store

Please follow all of the fulfilled steps to display the form on the Shopify pages. You can take a reference to one of the links below:

If the page template is special, not a default template, I suggest you contact the support team of the app to ask for further assistance. We will support you adding the form ASAP.

 

3. Set forms as active form in the app

To show the form on the site, the form status need to be active.

 

4.Contact support team

In case you already proceeded two of the steps below but the form still fails to show up on the site, please get in touch with us to get the fastest support. We will offer the assistance to update the form as your desire

This is the email address that you can reach out to us [email protected]

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